Operating Policy

Operating Policy at Kevin Joseph Hairdressing Salon in Uxbridge

Dear Guests

At Kevin Joseph Hairdressing Salon in Uxbridge your appointment is very important to us. Prior to each appointment, careful time and preparation is often needed by our team members to give you the best possible service.  We take your appointment as a verbal contract and it is reserved especially for you.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully ask that if you are unable to attend your appointment, please contact us ASAP to avoid any charges.

Deposit Policy

A deposit of 30% may be required to secure an appointment, particularly at peak times such as evenings and weekends. Deposits are refundable when you give us at least 48 hours’ notice, if you need to cancel or re-arrange your appointment.

Cancellation Policy – 48 Hours’ Notice Please

We understand everyone has busy lives and sometimes circumstances beyond our control. If you have to cancel your appointment we ask that you give as much notice as possible before hand, but at least 48 hours before your appointment.

If the cancellation is less than 48 hours notice we will try to re-book the slot, if we can’t we may charge you the full cost of the appointment.

We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons, however, our stylists run busy columns and a late cancellation or a no-show for an appointment means someone on the waiting list losses out. We will happily re-book a new appointment for you as soon as possible though the following may apply:

  • We may request a deposit for future services.
  • We reserve the right to charge the full price of appointments that are missed due to a late cancellation or a no-show.
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